Terms & Conditions
Website use, service enquiries and optional SMS communications.
Haya Host Ltd
Version 1 · Published 29 October 2026. Contact: info@hayahost.uk.
About these terms
These website terms apply to use of the HAYA HOST website operated by Haya Host Ltd. Contact: info@hayahost.uk, 124 City Road, London, EC1V 2NX, United Kingdom. They explain website use, enquiries and the optional SMS programme. A signed proposal, order or service agreement governs any purchased services.
Free consultation and enquiries
You may request a free initial consultation to discuss your requirements. Submitting a form does not place an order, create a support contract or guarantee a particular outcome. Any paid assessment, project, product or ongoing service will be separately scoped and priced before you decide whether to proceed.
Service scope and availability
Service descriptions are general information. The agreed proposal or contract defines included users and systems, fees, coverage, response targets, exclusions and responsibilities. Remote-first support and 24/7 coverage are available within the agreed service scope. Visits are subject to prior agreement on location, scheduling, scope and charges. Website statements do not replace an agreed service-level commitment.
Acceptable website use
Use this website lawfully. Do not attempt unauthorised access, disrupt the service, upload malicious material, impersonate another person or send information you are not authorised to share. Do not submit credentials, payment-card details or sensitive information through the general enquiry form.
SMS programme and consent
HAYA HOST offers separate opt-in choices for service-related SMS and marketing SMS. Service messages concern enquiries, support requests, appointments and service administration. Marketing messages may include offers, company news, new services and technology updates. Consent is voluntary, boxes are unticked by default, and consent is not required to send an enquiry or buy a service. You must provide a mobile number you are authorised to use.
SMS frequency, charges and support
Message frequency may vary. Message and data rates may apply under your mobile plan. Delivery depends on the provider, your mobile network and device availability. SMS is not an emergency service. For assistance, reply HELP to a supported message or email info@hayahost.uk. Messaging only operates when the relevant sending service has been enabled.
SMS opt-out
Reply STOP to a supported HAYA HOST message to opt out, use the website SMS opt-out form, or email info@hayahost.uk. We record withdrawals and maintain suppression information to help prevent further texts. An opt-out confirmation may be sent where supported. Other essential account or service communications may continue through agreed non-SMS channels.
Privacy
Personal information is handled as explained in our Privacy Policy. SMS preferences are separate from these website terms. Mobile numbers and consent information are not provided to third parties for their own marketing.
Website content and third-party links
Website content is general information and may change. HAYA HOST and its licensors retain rights in the website content. Third-party names and marks belong to their owners; a reference does not by itself establish a partnership or endorsement. External websites have their own terms and privacy practices.
Responsibility and service agreements
We aim to keep the website useful and accurate but cannot guarantee uninterrupted availability or that all information suits every situation. Nothing in these terms excludes rights or liabilities that cannot lawfully be excluded. Any additional commercial responsibilities, warranties and liability terms must be agreed in the applicable service contract.
Changes and contact
We may update these website terms as the site or services evolve. For questions about these terms, SMS preferences or a proposed service, contact info@hayahost.uk. Version: HAYA HOST website terms v1.